C Baji FAQ —
Every Question,
Answered Clearly

No. C baji allows only one account per person. Creating multiple accounts is a violation of the terms and conditions and can result in all accounts being permanently suspended and any winnings being forfeited. If you've forgotten your login details, use the password reset option rather than creating a new account.

Go to the Login page and click "Forgot Password". Enter the phone number linked to your account and you'll receive an OTP. Enter the OTP, set a new password, and you're back in. If you no longer have access to the phone number on your account, contact support at [email protected] with your account details.

Account verification (KYC) is required before your first withdrawal. You'll need to submit a copy of your National ID (NID) or passport and a selfie holding the document. The verification team reviews submissions within 24 hours. Once approved, you can withdraw without any further checks unless your account activity triggers a review.

Phone number changes require identity verification. Contact the c baji support team via email with your account details and a copy of your NID. The team will verify your identity and update the number within 48 hours. This process exists to protect your account from unauthorised changes.

Accounts are typically locked after multiple failed login attempts or if unusual activity is detected. Wait 30 minutes and try again — the lock usually lifts automatically. If the account remains locked, email [email protected] with your registered phone number and the support team will investigate and unlock it for you.

You must be at least 18 years old to register and play on c baji. Age verification is part of the KYC process. If it is found that an account belongs to someone under 18, the account will be closed immediately and any funds returned to the payment method used for deposits.

To close your account, email [email protected] from your registered email address and request account closure. Make sure to withdraw any remaining balance before submitting the request. If you're closing your account for responsible gaming reasons, visit the Responsible Gaming page for self-exclusion options.

The minimum deposit on c baji is ৳100 for bKash, Nagad, and Rocket. This low minimum means you can start playing without committing a large amount. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification.

Deposits via bKash, Nagad, and Rocket are credited to your c baji account instantly in most cases. If a deposit hasn't appeared within 10 minutes, check that the transaction was completed successfully on your mobile banking app. If the money left your account but hasn't appeared on c baji, contact support with the transaction reference number.

C baji does not charge any fees on deposits. The amount you send is the amount credited to your gaming balance. Note that your mobile banking provider (bKash, Nagad, or Rocket) may charge their own standard transaction fees — these are set by the provider and are outside c baji's control.

This can happen due to a network timeout between your mobile banking app and the c baji payment gateway. In most cases, the money is automatically returned to your mobile wallet within 24 hours. If it hasn't been returned after 24 hours, email [email protected] with your transaction ID, the amount, and the time of the transaction.

No. C baji requires that the payment method used for deposits is registered in your own name. Deposits from third-party accounts are not accepted and may result in the funds being held pending verification. This policy exists to prevent fraud and money laundering. Always use your own bKash, Nagad, or Rocket account.

Yes, your first deposit on c baji qualifies for the welcome bonus. The bonus is applied automatically when you make your first deposit — you don't need to enter a code. The bonus amount and wagering requirements are shown on the promotions page. Make sure to read the terms before depositing so you understand how to release the bonus funds.

Most c baji withdrawals are processed within 1 to 4 hours. During peak times or if your account requires additional verification, it may take up to 24 hours. C baji does not hold withdrawals unnecessarily — if your account is verified and your withdrawal meets the standard requirements, it will be processed as quickly as possible.

The minimum withdrawal on c baji is ৳200. There is no daily maximum for verified accounts, though very large withdrawals may be processed in batches or require a brief review. Standard withdrawals under ৳50,000 are processed without any additional checks for verified accounts.

Withdrawals can be delayed if your account hasn't been fully verified, if there's an active bonus with unmet wagering requirements, or if the withdrawal amount is unusually large. Check your account verification status first. If everything looks fine and the withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number.

C baji does not charge withdrawal fees on standard transactions. The full amount you request is sent to your mobile wallet. As with deposits, your mobile banking provider may apply their own standard transfer fees on receipt — this is outside c baji's control.

No. Withdrawals must go to the same mobile wallet account that was used for deposits. This is a standard anti-fraud measure. If you need to change your withdrawal method, contact support and complete the required verification steps before the change can be made.

Yes. KYC verification is required before your first withdrawal. You'll need to submit a valid NID or passport and a selfie. Verification is usually completed within 24 hours. Once verified, you can withdraw freely without repeating the process unless your account triggers a review.

Wagering requirements (also called rollover requirements) mean you need to bet the bonus amount a certain number of times before you can withdraw it as cash. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you need to place ৳10,000 in total bets before the bonus converts to withdrawable cash. The specific requirement for each bonus is shown in the bonus terms.

Yes. Most c baji bonuses have an expiry period, typically 7 to 30 days from the date they are credited. If you don't meet the wagering requirements within the expiry period, the bonus and any winnings generated from it will be removed from your account. Always check the expiry date when a bonus is credited.

No. Bonus funds cannot be withdrawn until the wagering requirements are fully met. However, you can withdraw your real money balance at any time — only the bonus portion is locked until the requirements are completed. If you withdraw before completing the wagering, the bonus and any bonus winnings will be forfeited.

Yes. C baji regularly offers reload bonuses, cashback deals, and free spins to existing players. These are announced via the promotions page and sometimes via SMS or email notification. The frequency and value of reload bonuses varies — check the promotions page regularly to make sure you don't miss an offer.

The welcome bonus is applied automatically, but there are a few reasons it might not appear: your deposit may have been below the minimum qualifying amount, the bonus promotion may have ended, or there may have been a technical delay. If your bonus hasn't appeared within 30 minutes of your deposit, contact support with your deposit reference and they'll investigate.

Yes. All c baji games use certified RNG (Random Number Generator) technology that has been independently audited. Crash games like Aviator use provably fair algorithms — you can verify the outcome of any round using the server seed and client seed shown after each round. The RTP percentages displayed on each game are accurate and reflect real long-term return rates.

Minimum bets vary by game. Most slots and crash games allow bets from ৳10. Live casino tables typically start from ৳50. Card games like Callbreak and Teen Patti have flexible stake levels. You can check the minimum and maximum bet for any game by opening it and viewing the game info panel before placing a bet.

Yes. The entire c baji game library is fully mobile-optimised and works on any Android or iOS device through your browser. You can also download the c baji app for a faster, smoother experience. All games — including live casino streams — run well on standard mobile data connections.

A crash game is a real-time multiplier game where a value starts at 1x and increases rapidly. You place a bet before the round starts and must cash out before the multiplier crashes. If you cash out in time, your bet is multiplied by the value at the point you cashed out. If the game crashes before you cash out, you lose your bet. Popular crash games on c baji include Aviator, JetX, and Drill That Gold.

Yes. C baji has a full sportsbook covering cricket, football, kabaddi, tennis, basketball, and more. You can place pre-match bets and live in-play bets. The Betting section covers all available markets. Odds are updated in real time and competitive with other major platforms.

Callbreak is a popular South Asian trick-taking card game played with a standard 52-card deck. Players bid on the number of tricks they expect to win, then play to meet or exceed their bid. On c baji, you can play Callbreak against real players for real money. Visit the Callbreak page for full rules and to start playing.

Two-factor authentication (2FA) can be enabled from your account security settings. Once enabled, every login will require both your password and a one-time OTP sent to your registered phone number. This significantly reduces the risk of unauthorised access even if your password is compromised. It is strongly recommended for all c baji accounts.

Change your password immediately from the account settings page. Then email [email protected] to report the suspected unauthorised access. The security team can review your login history, lock the account temporarily, and help you secure it. Never share your password or OTP with anyone — c baji staff will never ask for these details.

C baji takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from your account settings. Self-exclusion options are also available if you need a break. Visit the Responsible Gaming page for full details on the tools available and guidance on how to use them. If you feel your gambling is becoming a problem, please use these tools or contact support.

C baji does not sell or share your personal data with third parties for marketing purposes. Data may be shared with payment processors and identity verification services strictly as required to operate the platform and comply with legal obligations. Full details are in the Privacy Policy.